The event was inaugurated by local collaborators (Abtecir, Asinem, and Turistec) whose help and effort were crucial to its success. It was organized by Adrià Martínez, Cluster Manager at Domotys, and Michael Sartor, Technical Secretary of KNX Spain Convertronic magazine It was one of the media outlets collaborating on the event.
The first day had a more technical focus, with members of KNX Spain and Domotys presenting practical solutions for achieving the aforementioned objectives. The first day showcased solutions already operating at full capacity to enhance guest satisfaction, as well as new approaches incorporating the latest available technologies, both in the short and long term. Additionally, two open discussion forums addressed topics of undeniable interest to the sector: cybersecurity in various communications within the hotel industry, and best practices for delivering all documentation for a control and automation project once commissioning is complete.
The second day featured two keynote presentations:
On the one hand, Javier Pérez from Customia, who explained the challenge of transforming “Big Data” into “Smart Data” in the hotel sector, in order to take advantage of all available information and thus be able to offer a personalized service to each client, with the aim of achieving customer loyalty.
On the other hand, Rafael Urbano from Nord Arbona presented a successful case study of a control and automation system, specifically at the Nobu Ibiza Bay Hotel, a 5-star hotel with 152 rooms and 8 suites, 4 themed restaurants, a spa, a gym, swimming pools, etc. He explained how several standards were used to control and automate the various services of the establishment, with KNX being the dominant system.
The two panel discussions on the second day covered current topics such as the impact of alternative offerings on the hotel sector (moderated by Antonio Moreno de Jung), and how new technologies are being implemented in so-called Hotels 4.0 (with the participation of Odón Losada from Ingenium and Miguel González from Meliá Hotels, moderated by Álvaro Mallol). Other topics included electric vehicles, the Internet of Things (IoT), and cybersecurity.
All presentations can be downloaded from the event website: www.smarttechnologyforum.com
